CodeRED Emergency Service

The Township of Black River-Matheson is using CodeRED, a highspeed mass notification system to keep you safe in the event of an emergency. The system allows the Township to deliver emergency messages and general messages to you via phone call to your landline or mobile device and through text and email. You will know you have received a CodeRED alert when the number (866) 419-5000 or 647-322 appears on your caller ID. Please add these phone numbers to your contact list. If you missed any message details you can always dial the toll-free number back, as many times as needed. 

It is free to sign up for CodeRED, and it is also very important to do so, because if your contact information is not in the database, then you will not receive alerts if an emergency happens in your area.

Sign up here: CodeRED Emergency Communications

 

Mobile App for Smart Phones

 

Download the free CodeRED Mobile Alert app to stay informed and aware, no matter where you are! When traveling, your CodeRED Mobile Alert app will notify you of any emergency notifications sent from nearby communities using the CodeRED system. Receive notifications that affect you–directly to your mobile device. 

 

PLEASE NOTE: to receive texts, emails, and alerts to your cell phone you MUST also sign up for CodeRED using the link above.

Download the CodeRED App here:

  

 

 

CodeRED Frequently Asked Questions:

CodeRED is an emergency notification service that allows emergency officials to notify residents and businesses by telephone, cell phone, text message, email and social media regarding time-sensitive general and emergency notifications. Only authorized officials have access to the CodeRED system.

Any message regarding the safety, property or welfare of the community will be disseminated using the CodeRED system. These may include AMBER alerts, notifications of hazardous traffic or road conditions, boil water advisories or evacuation notices.

This system is an enhancement to existing means of communication and is meant to supplement current or past systems used for mass notification.

The CodeRED database contains information received from public databases, including regional phonebooks. However, no resident should assume that their information is in the system. The Township of BRM, www.twpbrm.ca has a link to the CodeRED Community Notification Enrollment page where you can register online.

Yes. Fill out the CodeRED registration form but be sure to select the "This address is a business” option. Please note that emergency calls can only be delivered to a direct dial number. Automated attendants will disrupt the process and the calls will not be delivered. Businesses should register their main number and establish a procedure for distributing the CodeRED message to their workforce.

After you submit the initial registration form, you may start the registration process again and submit more numbers for the same address.

CodeRED is a service of Emergency Communications Network which takes security and privacy concerns very seriously. They will not sell, trade, lease or loan any data citizen supplied data to third parties.

A CodeRED Emergency message will have a caller ID of PHONE NUMBER. A CodeRED General message will have a caller ID PHONE NUMBER. We suggest you program both numbers in your cell phone as a "new contact” and use "CodeRED Emergency” and "CodeRED General” as the contact name. If you need to replay the emergency notification message again, simply dial the number and you will be able to hear the message again.

Listen carefully to the entire message. You will have the option to repeat the message by pressing any key. Do not call 911 for further information unless directed to do so or if you need immediate aid from the Police or Fire department.

Make sure you have at least one working corded telephone – and be sure to turn the ringer on. The CodeRED sign-up form allows you to indicate both a primary and alternate phone number. Cell phone and/or work phone numbers can be entered as alternate phone numbers. Both primary and alternate phone numbers will be contacted when a notification is sent.

Yes, the CodeRED system will leave a message on a machine or on voicemail. The CodeRED system will leave the entire message in one pass.

If the line is busy, CodeRED will try two more times to connect.

• If your contact information has changed and you have not registered your new information.

• If you only a landline at your residence, the power is out and you did not register an alternate phone number.

• If your line is busy for an extended time and your calls do not forward to voicemail or an answering machine.

• If you have a privacy manager on your main phone and you did not register an alternate phone number.

The Township of BRM will receive a report of undelivered calls and can instruct the CodeRED system to begin another round of calls to busy numbers. It is best to have an alternate phone number in the calling database for these situations.